Technical Support

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At Protomatics, we are committed to providing you with prompt and effective technical support to maximize your technology investment. Technical support is designed to answer your questions about the usage of the product and to address any issues you may experience.

Email

For email support, you can reach us at support@protomatics.com. Please include the following information in your email:

1. Product name
2. Product version
3. Platform
4. Any important details that would help us reproduce the problem

Useful Links

• Frequently Asked Questions

TSN.1 Documents

• About TSN.1
• The TSN.1 Specification (pdf)
• A Guide to Defining GSM/GPRS Messages in TSN.1

TSN.1 Compiler Documents

• Release Notes
• Installation Guide for Windows
• Installation Guide for UNIX
• User's Manual (pdf)
• Tutorial
• Wireshark Dissector Guide

TSN.1 Server Documents

• Release Notes
• User's Manual (pdf)

TSN.1 Editor Documents

• Release Notes
• Tutorial